Independent travel platform · Experiences across Europe · Operated by BeTraveller OÜ

Cancellation and Refund Policy

CANCELLATION AND REFUND POLICY

https://stage.bigliettidelpantheon.com

1. Nature of the Service

BeTraveller OÜ provides intermediary and booking-management services for tourist attractions and may also provide its own complementary services.

EU consumer law provides exceptions to the right of withdrawal, including certain leisure-related services where the contract provides for a specific date or period of performance. Whether the exception applies depends on the specific nature of the contracted service.

Complementary or digital services remain subject to the withdrawal rules legally applicable to their nature and stage of performance.

2. Confirmation and Electronic Delivery

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.

3. General Cancellation Conditions

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.

4. Change or Modification Requests

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.

5. Ticket Processing

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.

6. Failure to Attend (No-Show)

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.

7. Cancellations Due to User Error

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.

8. Access and Documentation Requirements

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.

9. Use of the Service

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.

10. Error Attributable to BeTraveller OÜ

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.

11. Force Majeure

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.

12. Refund Procedure and Timing

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.

13. Payment Disputes and Chargebacks

If the User believes there is an error concerning a charge, booking or refund, they are encouraged to contact BeTraveller OÜ so the issue can be addressed directly.

This recommendation does not restrict any rights the User may legitimately exercise with their financial institution.

In a payment dispute or chargeback, BeTraveller OÜ may provide evidence of the transaction and services supplied. Fraudulent refund attempts may lead to proportionate fraud-prevention measures and legally available remedies.

14. Anti-Fraud Measures

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.

15. Liability

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.

16. Policy Updates

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.

17. Severability

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.

18. Contractual Acceptance

This section applies in accordance with the GDPR, applicable EU consumer law and the laws of the Republic of Estonia. BeTraveller OÜ applies the safeguards, rights and limitations described in the Spanish reference version of this Policy.

The User will be provided with clear information and may exercise the rights available under applicable law. Nothing in this Policy excludes mandatory consumer or data-protection rights.